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Privacy Policy

Last Updated: February 2026

 

1. Who We Are This privacy notice applies to Fertility Testing Centre (“we”, “us”, “our”). We act as the Data Controller for the personal and health information we collect about you. We are formally registered with the Information Commissioner’s Office (ICO).

  • Registered Address: Whelmar House, Southway, Skelmersdale, England, WN8 6NN

  • Company Number: 16494677

 

2. The Data We Collect To provide accurate diagnostic services, we collect and process the following categories of data:

  • Identity & Contact Data: Name, date of birth, gender, home address, email address, and phone number.

  • Medical & Special Category Data: This includes “Health Data” such as your medical history, GP/Consultant details, and ultrasound reports.

  • Genetic & Biological Data: Clinical data resulting from biological samples (e.g., semen or blood), including DNA fragmentation results.

  • Financial Data: Payment card details – we do not store full card numbers on our servers.

  • Technical Data: IP address and browser type collected via our website to improve user experience.

 

3. Our Lawful Basis for Processing Under the UK GDPR, we rely on the following legal bases to handle your data:

  • Contract: To fulfill the diagnostic services you have purchased.

  • Legal Obligation: To comply with Data Protection Act 2018.

  • Provision of Health Care (Article 9(2)(h)): This allows us to process your sensitive “Special Category” health and genetic data for medical diagnosis.

  • Consent: For specific actions, such as sharing your results with a third-party clinic or your GP.

 

4. How We Store and Share Your Data

  • Security: Your data is stored on secure, encrypted servers. We implement strict physical and digital access controls.

  • Sharing: We never sell your data. We only share information with Accredited Reference Laboratories, your Healthcare Providers (with explicit consent), Regulatory Bodies (CQC/HFEA) if required, and secure Service Providers (such as our booking platform), who are contractually bound to protect your data.

 

5. Data Retention In accordance with the Records Management Code of Practice for Health and Social Care, we retain adult medical records for a minimum of 8 years following your last interaction with us. After this period, records are securely destroyed or anonymized.

 

6. Your Legal Rights You have the right to Access, Correction, Erasure, and Withdrawal of Consent regarding your data. To exercise these rights, please contact our DPO at support@fertilitytestingcentre.co.uk.

 

7. How to Complain If you have concerns about how we use your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

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