Terms & Conditions

Last Updated: February 2026

These Terms and Conditions govern the relationship between Fertility Testing Centre, (“we”, “us”) and the patient (“you”). By booking a test, you agree to be bound by these terms.

1. Scope of Service & Medical Disclaimer

Fertility Testing Centre is an independent laboratory providing laboratory analysis and clinical reports only. We do not provide assisted reproduction treatments, medical prescriptions, or clinical gynaecological care.
No Doctor-Patient Relationship: Provision of these results does not establish a doctor-patient relationship. Our reports are for informational purposes and should be discussed with a qualified medical professional for a full diagnosis.
Mandatory Consultation: You are strictly advised to discuss your results with a Fertility Specialist, Urologist, or GP before making any medical decisions.
Accuracy: While rigorous quality control measures are maintained, no laboratory test is infallible. Results apply only to the specific sample analysed at the time of testing.

2. Bookings, Payments & Identification

Identification: You must present a valid Photo ID (Passport or Driving Licence) at your appointment. We cannot accept samples without verified identification.
Payment: All fees must be paid in full at the time of booking to secure your appointment.
Accuracy: You are responsible for ensuring the contact details provided are correct, as these will be used to deliver your results.

3. Clinical Requirements & Preparation To ensure the clinical accuracy of your results:

Abstinence Period: You must observe an ejaculation abstinence period of no less than 2 days and no more than 5 days prior to your test. [Note: Adjust to 7 days if required by your clinical team].
Failure to Comply: If you have not adhered to this window, your results may be inaccurate. If you choose to proceed, we accept no liability for the clinical utility of the report.

4. Sample Viability & Transport

Clinic Collection: We recommend producing your sample on-site in our private facilities.
Home Collection: If produced at home, it must be delivered to our laboratory at Hexagon Tower within 60 minutes of production and kept at body temperature.
Rejection Policy: We reserve the right to reject samples that are late, leaking, or compromised by temperature shock.

5. Refunds & Cancellations

More than 48 Hours’ Notice: You may cancel your appointment for a full refund, minus a £25 administrative fee.
Less than 48 Hours’ Notice: Cancellations or rescheduling requests made within 48 hours are non-refundable. At this stage, clinical resources have been committed.
Late Arrivals & No-Shows: If you arrive more than 15 minutes late, we may be unable to process your sample. If you fail to attend without prior notice, 100% of the fee is forfeited.
Test Failures: If your sample cannot be analyzed due to a laboratory error, we will provide a free re-test. If unsuitable due to patient error (e.g., missed abstinence window, delayed delivery), the standard fee remains payable.

6. Results & Delivery

All stated turnaround times (e.g., 24–48 hours) are estimates. We are not liable for delays caused by technical equipment failure or external laboratory logistics. Results are issued via our secure patient portal or encrypted email.

7. Limitation of Liability Our total liability to you for any claim arising from our services is strictly limited to the total price paid for the specific test purchased. We are not liable for any indirect or consequential losses, including the cost of cancelled fertility treatment cycles at other clinics.

8. Zero Tolerance Policy We operate a zero-tolerance policy regarding abusive, threatening, or aggressive behaviour toward our staff. We reserve the right to refuse service and require individuals to leave the premises immediately without a refund.

9. Complaints Procedure (In accordance with CQC Regulation 16) If something goes wrong, we want to know about it.

Stage 1 (Informal): Speak to a member of our clinic staff or email us. We aim to resolve this within 24–48 hours.
Stage 2 (Formal): Submit a formal written complaint to the Registered Manager at support@fertilitytestingcentre.co.uk. We will acknowledge within 3 working days and provide a written response within 20 working days.
Stage 3 (Independent Review): If dissatisfied, you may request a review via the Independent Sector Complaints Adjudication Service (www.iscas.org.uk).
Duty of Candour: If an unexpected incident occurs resulting in moderate or severe harm, we will notify you immediately, apologize, and provide a full explanation.